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(Recovery) Failure of token code email distribution service for VPN connections.

· One min read

Due to the NIG's mail server was down, token codes for connecting to the VPN was not sent during the following period.

22:50, Saturday, August 27 - around 9:00, Monday, August 29 (24h)

The problem was restored at around 9:00 on 29 Aug (Mon).

Please try the VPN connection again.

Scope of impact

  • The general analysis section and the personal gemone analysis section will not be affected.
  • It is possible to log in to the supercomputer. There is no impact on runnning jobs, etc.

We apologize for the inconvenience.